Frequently Asked Questions
Everything you need to know about EditableInvites, our templates, Canva editing, digital delivery, and customization services.
General Questions
What is EditableInvites?
EditableInvites is an online store offering editable digital invitation templates and printable party products.
Our designs are created to help you quickly create beautiful invitations for birthdays, weddings, baby showers, graduations, and other special occasions.
Many of our templates can be customized using Canva.
Are your products physical or digital?
Our products are primarily digital products.
You will not receive a physical invitation in the mail unless a product specifically states that it includes a physical item.
Depending on the product, you may receive a Canva template link, downloadable file, PDF, or access instructions.
Do I need design experience?
No!
Our templates are designed to be easy to customize, even if you have little or no graphic-design experience.
You can change the available text, colors, and other editable elements according to the individual template.
Canva Questions
Do I need Canva to edit my invitation?
Many of our editable invitation templates use Canva.
If a product requires Canva, you will need a Canva account to access and edit the template.
Some products may have different editing or download requirements, so always check the individual product description before purchasing.
Is Canva free?
Canva offers different account plans, including free and paid options.
Many EditableInvites templates are designed to work with a free Canva account, but you should check the individual product listing because some designs may contain elements that require a paid Canva plan.
Do I need to download Canva software?
Usually, no.
Canva can be accessed through a web browser, and Canva also offers apps for supported devices.
Can I edit my invitation on my phone?
Many Canva templates can be edited using the Canva mobile app.
However, editing certain designs may be easier on a computer or tablet, especially when the template contains many elements.
Can I change the name, date, and other information?
Yes, if those elements are editable in the template.
Depending on the design, you may be able to customize:
Name
Age
Date
Time
Location
RSVP information
Text
Colors
Other editable elements
The exact editing options vary by product.
Can I change the colors?
Many of our templates allow you to change colors.
However, the available editing options depend on the individual template.
Can I change the fonts?
If the text element is editable, you may be able to change its font depending on the template and the features available through Canva.
Can I add my own photo?
Some templates allow photographs or images to be added.
Please check the individual product listing to determine whether photo customization is supported.
Ordering & Delivery
How will I receive my purchase?
Because our products are digital, delivery is electronic.
Depending on the product, you may receive:
A Canva template link;
A PDF containing access instructions;
A downloadable file;
An email containing your product information;
Another digital delivery method described on the product page.
How quickly will I receive my template?
Many digital products are delivered shortly after your payment has been successfully processed.
Delivery time may vary depending on the product and the delivery method.
I didn’t receive my order. What should I do?
First, check your:
Inbox;
Spam folder;
Junk folder;
Promotions folder.
If you still cannot find your order, contact:
Please include the email address used to place your order and, if available, your order number.
I entered the wrong email address. Can you help?
Please contact us as soon as possible at:
If your order has not already been delivered or accessed, we will do our best to help.
Can I access my template again later?
Generally, yes, provided the product and delivery method remain available and you have access to the relevant account or delivery link.
Keep your purchase email and access information in a safe place.
Printing Questions
Can I print my invitation?
Yes.
If your purchased product is intended for printing, you can download the completed design and print it according to the product instructions.
You may print at home or use a professional printing service.
What size are the invitations?
Invitation sizes vary by product.
The product listing should specify the available size or format.
Always check the product description before purchasing if you need a specific size.
Can I print my invitation at a local print shop?
Yes, if the final file format is accepted by the printing service.
We recommend checking the print shop’s requirements before placing your order.
Can I send my invitation digitally?
Many finished invitations can be downloaded and shared digitally through:
Text message;
Email;
Messaging apps;
Social media;
Other digital communication methods.
Check the product instructions for recommended file formats.
“We Edit For You” Service
What is “We Edit For You”?
We Edit For You is our optional customization service.
Instead of editing the template yourself, you provide your event details and we customize the design according to the service and product options available.
What information do I need to provide?
Depending on the product, you may need to provide:
Name;
Age;
Date;
Time;
Location;
RSVP information;
Custom wording;
Other requested event details.
Can I request custom changes?
Customization options depend on the individual product and service purchased.
If you need a change that isn’t listed, contact us before ordering so we can determine whether we can accommodate your request.
How long does “We Edit For You” take?
Processing time may vary depending on the product, order volume, and complexity of the requested customization.
The estimated processing time will be provided where applicable.
Will I receive a proof?
Where applicable, we may provide a proof for you to review before final delivery.
You are responsible for carefully checking names, dates, times, addresses, and other information.
Refunds & Cancellations
Can I get a refund for a digital template?
Because our products are digital, purchases are generally non-refundable after the product has been delivered, accessed, or downloaded, except where applicable law requires otherwise.
If you experience a technical problem or receive a defective product, please contact:
What if my template doesn’t work?
Contact us and explain the problem.
Please provide your order number and, if possible, a screenshot showing the issue.
We’ll do our best to help you access and use your purchase.
What if I made a mistake in my invitation?
If you edit the template yourself, you are responsible for reviewing your completed design before downloading or printing it.
For our “We Edit For You” service, carefully review any proof provided before approving it.
Can I cancel a “We Edit For You” order?
If customization work has not started, contact us as soon as possible.
Once work has started, cancellation or refund options may be limited, subject to applicable law.
Licensing & Usage
Can I share my Canva template link with someone else?
No.
Your purchased editable template is intended for your own use.
Please do not publicly share, resell, redistribute, or transfer the editable template link.
Can I resell your templates?
No.
Our templates may not be resold, redistributed, uploaded to another marketplace, or used to create competing template products unless you have received written commercial authorization from EditableInvites.
Can I use your templates for my business?
Our standard products are generally intended for personal use unless the product listing specifically states otherwise.
If you need commercial licensing, contact:
Can I sell invitations that I create using your template?
Unless a product specifically grants commercial rights or we provide written authorization, our templates may not be used to create invitations for resale or commercial distribution.
Can I share the finished invitation with my guests?
Yes.
For a personal event, you may share the completed invitation with your intended guests.
The restriction applies to the editable template itself, not normal sharing of your finished invitation.
Canva & Third-Party Services
Is EditableInvites affiliated with Canva?
No.
Canva is a separate third-party platform.
EditableInvites provides certain templates that may be edited through Canva, but we are not Canva and do not claim to be affiliated with or endorsed by Canva.
What if Canva changes its policies or features?
Because Canva is a third-party service, its features, policies, pricing, account requirements, and availability may change.
We cannot control changes made by Canva.
If you experience an issue accessing a template, contact us and we will try to assist.
Account & Technical Help
Do I need an account on EditableInvites?
Some purchases or website features may require an account.
If an account is required, you will be informed during the purchase or registration process.
I forgot my password. What should I do?
Use the password-reset option available on the website.
If you continue to experience problems, contact:
Which device should I use?
Our products may be accessed from computers, tablets, or mobile devices depending on the product and third-party platform involved.
For more complex editing, we generally recommend using a computer or tablet.
Do I need special software?
For Canva templates, you generally need access to Canva.
For downloadable files, the required software depends on the file format.
Product descriptions should identify any important requirements.
Privacy & Security
How does EditableInvites use my personal information?
We use personal information to process orders, deliver products, provide customer support, operate our website, prevent fraud, and perform other purposes described in our Privacy Policy.
Is my payment information secure?
Payments may be processed through third-party payment providers.
We do not need to store complete payment-card information ourselves when it is processed directly by our payment provider.
Do you sell my personal information?
We do not sell personal information merely because you purchase products from us.
For more information, please review our Privacy Policy.
Still Have Questions?
We’re happy to help!
If you couldn’t find the answer you’re looking for, contact our support team.
Customer Support
Email: [email protected]
General: [email protected]
Orders: [email protected]
Phone: (772) 220-1807
Editableinvites
3307 SE Federal Hwy
Stuart, Florida 34997
United States
We’re here to help make your invitation experience simple, creative, and stress-free.